Our organizations thrive on content, with documents still at the heart of our myriad workflows. Once those documents have served their initial purpose, they’re still important; those forms, reports, and papers all capture essential business knowledge. Although we could just dump them in the digital equivalent of trash, it’s far better to take advantage of low-cost storage, either on premises or in the cloud, to build digital hoards of knowledge that might come in useful someday.
Those digital troves are nothing like old paper archives. The more information they store, the more useful they become, providing a pool of knowledge that lets software tease out links in our corporate knowledge graph and provide insights into what we know and who knows it. But we can’t do that without smart stores and effective search tools.